Najmuk – Refund Policy
Last Updated: May 2026
Welcome to Najmuk (a multi-vendor e-commerce marketplace). We are committed to providing a fair and transparent shopping experience for both our buyers and vendors. Please read this policy carefully before making a purchase.
1. 7-Day Refund Window
Strict 7-Day Limit: Customers can request a return or refund for eligible products within strictly 7 days from the date of delivery.
No Extensions: Once the 7-day window has passed, no refund requests will be accepted under any circumstances. Najmuk and its vendors are not liable for any issues reported after this period.
2. Vendor’s Responsibility
Najmuk is a multi-vendor marketplace. Every product is sold and shipped directly by independent vendors.
Direct Vendor Liability: The fulfillment, acceptance, and processing of all returns and refunds are the sole responsibility of the respective vendor from whom the product was purchased.
Najmuk acts as a platform to facilitate the dispute but does not own the inventory.
3. Eligibility Criteria for Returns
To qualify for a return and refund within the 7-day window, the item must meet the following conditions:
The item must be unused, unwashed, and in the same condition that you received it.
It must be in its original packaging with all tags, labels, user manuals, and accessories intact.
Items that are damaged, modified, or missing parts due to customer misuse cannot be returned.
🚫 Non-Returnable Items: For hygiene and safety reasons, certain categories such as undergarments, cosmetics, personal care products, and downloadable digital products are not eligible for return unless delivered damaged or incorrect.
4. Refund Process
Inspection: Once the vendor receives the returned item, they will inspect it to ensure it meets the eligibility criteria.
Approval/Rejection: The vendor will update the status. If approved, the refund will be processed.
Refund Method: Approved refunds will be credited back to the customer's original payment method (Credit/Debit Card, Mada, STC Pay, or Wallet) within the standard banking processing time.
Shipping Costs: Delivery charges are generally non-refundable unless the return is due to a vendor error (e.g., wrong item sent or defective product).
5. How to Request a Return
Go to the My Orders section in the Najmuk App.
Select the order and click on Request Return (Only available within 7 days of delivery).
Upload clear photos/videos of the item highlighting the reason for return.
The request will be sent directly to the vendor for approval and shipping arrangements.
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